REAL GEAR. NO CORPORATE VIBES.SHIPS FAST. PACKED BY HUMANS.21+ ONLYPAPERS · PIPES · GRINDERS · TRAYSHELLO@COASTALBURN.COM
Returns & refunds
Made it right.
Or made you whole.
Unopened products come back within 14 days for a full refund. Opened or damaged gear gets reviewed case by case — we'll always work with you to make it right.
How returns work
01
Reach out within 14 days
Email hello@coastalburn.com with your order ID and a quick description. If you ordered the wrong thing or just changed your mind, that's fine — tell us.
02
We send a prepaid label
Pack the unopened product back in the original packaging. We provide a prepaid USPS return label — you don't pay for return shipping on legitimate returns.
03
Refund hits within 5 business days
We refund to the original payment method as soon as the package arrives at our warehouse. You'll get a confirmation email when the refund is processed.
What can be returned
- Unopened products in original sealed packaging
- Damaged or defective items (any condition — we'll replace or refund)
- Wrong product shipped (we cover everything, no questions asked)
What we can't take back
- Opened pipes, chillums, or papers that aren't damaged or defective (hygiene & safety)
- Subscription orders past the 14-day window
- Items returned without contacting support first
Need to start a return or have a question we didn't cover?